Work-life balance

Small teams

Career development

Own responsibility

Wish to have customer contact

Unlimited vacation

More than 25 days of vacation

Remote first

Dedicated development time

Development opportunities

Updated tech stack

Fixed salary

Central office

Ok to work from home

Prefer not to travel in work

Influence technology/architecture 

20-49

Tailwind CSS

Typescript

Next.Js

Graphql

React.js

We build 🔥 highly user-friendly and efficient talent matching products

Zynca AB

<p>Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an 🔥 extraordinary product experience.</p><p>While 🦕 other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that 🌟 simplifies every aspect of your work.</p><p>In Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company.</p><h2>🚀 Customer Success Manager</h2><p>As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and making sure customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale.</p><h2>🎯 The right fit</h2><p>We believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service-heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales.</p><p>You are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks.</p><p>You like being close to the customer, and you care about whether the product actually makes their work easier.</p><h2>💡 About the role</h2><p>What you'll be doing:</p><ul><li><p>Own the customer experience after a contract is signed</p></li><li><p>Onboard new customers and make sure they get started properly</p></li><li><p>Act as the first point of contact for customer questions and support</p></li><li><p>Follow up on usage, adoption and customer satisfaction</p></li><li><p>Help customers get more value from Zynca over time</p></li><li><p>Own renewals and reduce the risk of churn</p></li><li><p>Collect customer feedback and turn it into clear input for product, sales and leadership</p></li><li><p>Build the routines, processes and communication needed before we scale customer acquisition</p></li></ul><h2>🥳 Company culture</h2><p>You will join a senior, hands-on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission.</p><p>We work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area.</p><p>Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works.</p><h2>🎉 Interested?</h2><p>Does this sound like the right role for you? If so, don't hesitate to apply!</p><p>We'd love to hear from you!</p>

Customer Success Manager med stort ägarskap till techstartup!

Customer Success

Slack

Hubspot

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Right now we have an extra nice offer if you're planning to recruit at least 2 people this year. Contact us for more information.

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Västerlånggatan 28
112 29 Stockholm

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