Customer Support Engineer
Skills & tools
Perks & benefits
Compensation
Extended compensation for parental leave
Fixed salary
Occupational pension
Partnership program
Health
Healthcare insurance
Inhouse gym
Shower
Wellness allowance
Quality of life
Own responsibility
Prefer not to travel in work
Stability
Work-life balance
Working time
Flexible working hours
More than 25 days of vacation
Workplace
Career development
Central office
Development opportunities
Freedom at work
Influence techonology/architecture
Position description
As a Customer Support Engineer at Qvalia you'll act as the man-in-the-middle between Customer Success and the development side.
You'll handle the day to day support tickets coming in, solving, prioritizing and redirecting, as well as follow up on them both internally and with customers.
You'll work closely with Customer Success in onboarding new customers, running tests with the customers as well as joining meetings with customers.
You need some technical background and some programming/scripting skills to be able to run batch jobs, search out problems or possible bugs in logs and code. Preferably you'll have some expertise in integrations and protocols, such as APIs and SFTP and an understanding of format transformation.
