Tech Glossary
What is OTRS?
OTRS is a software used to manage cases and customer support. It is a tool to keep track of the customer's user experience and improve it. OTRS is used to manage incoming e-mails, chat messages, phone calls and matters from customers. OTRS can be adapted to different businesses and is a flexible tool that can be used by small and medium-sized companies. OTRS is comparable to other customer support management software, but OTRS has several unique features.