Product

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Enterprise infrastructure & Application

AI & Machine learning

Development opportunities

Partnership program

Wellness allowance

Non-regulated working hours

Free breakfast

Small teams

Work-life balance

Flexible working hours

Central office

Career development

Snacks and beverages

Freedom at work

Stability

Occupational pension

Ok to work from home

Fixed salary

Wish to work abroad

Updated tech stack

Shower

Competitive salary

Only inhouse work

Own responsibility

Bonus program

50-99

Typescript

Google Cloud Platform

Swift

Linux

Angular

JavaScript

React Native

Firebase

Node.js

Founded in 2017 in San Francisco, with the mission to eliminate the 1 Trillion hours that humans waste standing in line every year. Waitwhile has secured $12 million in funding and has offices in US and Sweden.

Waitwhile

The opportunity ✨
Waitwhile works to eliminate the 1 trillion hours that people spend waiting in lines every year. Our platform is trusted by over 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Tribeca Film Festival and more.

We are looking for a Software Engineer to join our mission to eliminate waiting. Joining a small-but-growing team, you'll play a large role and have an impact on how we build an even more amazing product. You'll work collaboratively with our CTO and other members of the Waitwhile team to build out our backend platform.

As a platform Software Engineer you would design and lay the foundation new features such as: 

- State of the art queue management and appointment scheduling
- Automation to help business streamline their customer journeys
- Feedback and payments to help people save time while waiting
- Analytics and business insights to reduce wait times and optimize flows
- Improve scalability and performance lowering tail latencies in our API

We build our service using Typescript/Javascript, NodeJS, Firebase, Firestore, BigQuery, Angular/React and Linux on Google Cloud Platform. It would be a plus to have experience in these, but other common web languages (Python, go, Rust, Java, SQL) and general expertise in distributed systems and databases is highly valued. 

This position is based in Stockholm at our beautiful bright offices on Kungsgatan 32. We're an in-person company and prefer that you work from the office at least 2 days per week as we believe the best product gets built together, live.

What you’ll be doing 🚀
- Brainstorm with the CTO, Product Managers, Designers, Backend, and Frontend Engineers on your team to conceptualize and build new features for our growing user base
- Produce high-quality results by contributing heavily to team projects that have a significant impact on the business
- Actively own team features or systems and define their long-term health, while also improving the health of surrounding systems
- Assist our support team and operations team in triaging and resolving production issues
- Improve engineering standards, tooling, and processes

What skills you need 📖
- 5+ years experience building web applications
- Solid proficiency with programming languages such as Javascript/Typescript, Python, Go, Rust, or Java
- Confidence in contributing to technical architecture discussions and driving technical decisions
- Writing understandable, testable code with an eye towards maintainability
- Communication - comfortably explaining complex technical concepts to designers, support, and other engineers
- Strong computer science fundamentals
- A bachelor's degree in Computer Science, Engineering or a related field

Bonus skills & attributes 🙌
- You're experienced with Google Cloud Platform
- You've worked at a Startup or built a SaaS platform
- A great place to work ❤️

We want Waitwhile to be an incredible place to work. We offer great benefits and perks, flexible working hours and lots of interesting challenges. We believe in making work fun and rewarding and care about your development and are committed to your success. 

Waitwhile has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. We aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

Software Engineer (Backend)

Stockholm

Fullstack

Backend

Javascript

Java

Python

SaaS

The opportunity ✨
Waitwhile works to eliminate the 1 trillion hours that people spend waiting in lines every year. Our platform is trusted by over 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Tribeca Film Festival and more. We are looking for a Solutions Engineer in Europe to join our mission to eliminate waiting and improve customer journeys. 

Here's what you can expect:
• This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Solutions Engineers partner with our customers to tackle the challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Waitwhile into their workflows, innovate new creative solutions and and serve as the bridge between our customers and our product teams in Europe.
• This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives and address any challenges with our product. We want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged to bring ideas and feedback to the table on how things could be better for both our customers and team.


What you’ll be doing 🚀
• Brainstorm with Product Managers, Designers, Engineers, Sales and Support members to conceptualize customer solutions and implement Waitwhile in the most optimal way.
• Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers
• Solve technical problems for customers on a daily basis via chat, email, video calls or live in-person.
• Build tools that will help increase the efficiency and effectiveness of the Support and Success team
Influence the direction of the Waitwhile product through daily communication with our customers and consistent collaboration with our product teams
• Create and update technical documentation based on customer interactions and best practices
• Continually research and learn the current and future best practices of using Waitwhile - and stretch our platform to its full potential to support advanced use-cases.
• Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner
• Partner with our customers for API integrations and make improvements to our Developer Hub (developers.waitwhile.com) with new guides and tutorials


What skills you need 📖
• Solid basic knowledge of programming. You don’t have to be an expert in one of the languages we use (JavaScript, Angular, React) but you should be proficient and have an active interest in learning them
• Computer Science degree or 4+ years in an Enterprise Sales Engineering role (or similar) in a SaaS environment.
• Understanding of web technologies and concepts (HTML, CSS, JavaScript, APIs, etc.)
• Solid understanding of APIs and how they can be used for advanced customer workflows and custom integrations
• Confidence in contributing to technical architecture discussions and driving technical decisions
• Communication - comfortably explaining complex technical concepts to designers, support, and other engineers
• Love for talking to and helping customers to solve their problems and make them successful on the Waitwhile platform


Bonus skills & attributes 🙌
• You've worked at a Startup or built a SaaS platform
• Experience using a support/ticket platform like Intercom or Zendesk

Solutions Engineer

Customer Success

Computer Science

Solution Implementation

APIs

Programming

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