Product

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Sales

Ok to work from home

Small teams

Competitive salary

Choose own equipment

Own responsibility

Central office

Shower

Stability

Wellness allowance

Healthcare insurance

Development opportunities

Flexible working hours

Fixed salary

Work-life balance

Updated tech stack

Only inhouse work

Career development

Dedicated development time

Occupational pension

More than 25 days of vacation

Freedom at work

Pair programming

Code days

Non-regulated working hours

20-49

jQuery

Clojure

Octopus Deploy

Teamcity

.NET

JavaScript

S3-Lambda

HTML5

Angular

Cinode - Know. Show. Grow Your Skills!

Cinode AB

About CinodeCinode is the all-in-one platform designed to supercharge consultancy firms by providing crucial insights into sales, delivery, and skills. Established in Stockholm in 2010, Cinode has emerged as the leading platform for consultancy firms in the Nordics, helping nearly 300 customers streamline their operations and enhance growth and profitability. Our platform offers AI-driven capabilities and data-driven insights to optimize utilization and align employee ambitions with the right projects, ensuring a transparent and collaborative workflow across sales, delivery, and staffing.About the RoleCinode is appointing a for a dedicated Customer Success Technical Specialist. This role requires a blend of technical expertise and customer-focused skills to support our sales and customer success teams. You will play a pivotal role in ensuring seamless integrations, optimal system architecture, and robust API management, ultimately enhancing the customer experience and driving business success.Key Responsibilities<ul><li>Technical Expertise: Provide in-depth technical insights during sales and customer success meetings, focusing on integration capabilities and solutions.</li><li>Onboarding and Setup: Lead the technical onboarding process, setting up and refining system architectures and integrations.</li><li>Integration Management: Oversee the setup and continuous improvement of delivered integrations, ensuring they meet customer needs and company standards.</li><li>Support: Offer second-line technical support, verify and document bug reports, and assist the customer success team with technical queries.</li><li>Integration Development: Create and assist in developing both generic and custom integrations using low-code integration platforms (iPaaS) tailored to specific customer requirements.</li><li>Collaboration: Work closely with the development team to develop new standard flows that enhance product functionality and user experience.</li><li>Documentation: Produce and maintain comprehensive technical documentation to ensure the accessibility and clarity of technical information.</li><li>Identity Services Management: Manage identity services, such as Azure Entra, and respond to related queries to ensure secure and efficient user access management</li></ul>Skills, Traits, and Competencies<ul><li>Technical Proficiency: Strong knowledge of JavaScript and experience with APIs and architecture.</li><li>Problem-Solving: Excellent problem-solving skills, with the ability to design and implement effective technical solutions.</li><li>Communication: Outstanding communication skills, capable of explaining and documenting complex technical concepts to non-technical stakeholders.</li><li>API Management: Experience in managing API functionalities and troubleshooting related issues.</li><li>Collaboration: Ability to work collaboratively with sales, customer success, and development teams to align technical solutions with business goals.</li><li>Detail-Oriented: Meticulous attention to detail and a commitment to producing high-quality technical documentation.</li><li>Identity Management: Knowledge of identity management solutions like Azure Entra and experience handling related setups and inquiries.</li><li>Low-Code Platforms: Experience with low-code integration software such as Zapier, Power Platform, or equivalent.</li></ul>Education and Qualifications<ul><li>Bachelor's Degree: In Computer Science, Information Technology, or Systems Science, providing a strong foundation in system architecture, software integration, and technical solutions.</li><li>Certifications: Courses or certifications in JavaScript and API management are highly desirable.</li><li>Languages: Professional proficiency in both Swedish and English.</li></ul>Why Join Cinode?At Cinode, you'll have the opportunity to work in a dynamic, entrepreneurial, and international environment. Our platform supports consultancy firms by providing essential insights and tools that enhance internal efficiency and drive business growth. You will be part of a team that values innovation, transparency, and professional development, working together to create seamless workflows and superior customer experiences. Join us and contribute to shaping the future of consultancy with Cinode's cutting-edge solutions.

Customer Success Technical Specialist

Stockholm

Backend

Frontend

Cloud

Javascript developer

Javascript

Integration

REST

APIs

Active Directory

OAuth 2.0

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